Medical Secretaries

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Complete insurance or other claim forms.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Maintain medical records, technical library, or correspondence files.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Hard skills are specific, learnable, measurable, often industry- or occupation-specific abilities related to a position.

Soft skills can be self-taught and usually do not necessitate a certain completed level of education. They are essential in many industries and occupations.